01 / THE REQUIREMENT
What the system must handle
Work crosses several systems and decision points. A single prompt or point-to-point automation cannot preserve context or handle exceptions.
02 / THE ARCHITECTURE
How the pieces connect
Use a stateful workflow with specialized agent steps, shared context, tool validation, retry rules, and explicit approval and escalation paths.
03 / OPERATING MODEL
How the system behaves
The system can carry routine work across multiple steps while routing uncertain or high-impact decisions to the right person.