Agent experience
Interaction patterns, intent handling, progressive disclosure, and clear action feedback.
What we build
02 / Product-integrated agents
Make agent capability part of the product itself.
Agent experiences embedded into software products with access to live product state, user context, and controlled actions.
Discuss this systemSERVICE SCOPE
Product-integrated agents do more than add a chat surface. They understand where the user is, work through product-native tools, and complete actions without breaking the product’s identity, permissions, or interaction model.
LIVE PRODUCT STATEWorkspace / Account 024
User identityCurrent viewSelected records
PRODUCT AGENTContext-aware action
Understands the screen, user, and available product tools.
Review stateExecute action
SYSTEM COMPOSITION
The agent should feel native to the product.
We design the agent experience, product context, tool contracts, permission model, and evaluation system together so agent capability becomes part of the product architecture.
Product context
User identity, application state, account data, history, and relevant product knowledge.
Product tools
Typed actions mapped to product capabilities, permissions, validation, and confirmation.
Quality controls
Behaviour evaluation, action traces, error handling, and product analytics.
WHERE IT FITS
Use this service when:
Software products adding action-capable AI experiences
Teams moving beyond a generic assistant or chat interface
Products where agents must respect user roles and application state
DELIVERY MODEL
Design
Define the agent experience, product moments, authority, and user expectations.
Integrate
Connect product state, tools, identity, permissions, and agent runtime.
Refine
Evaluate user behaviour, task quality, failures, and product adoption.